Privacy Policy
At 99 Degrees Trading, your privacy is important to us. This Privacy Policy explains how we collect, use, protect, and disclose your information when you visit our website, purchase products, or use our repair and technical services.
By using our website or services, you agree to the terms outlined below.
1. Information We Collect
We may collect the following types of information:
Personal Information
- Full name
- Phone number
- Email address
- Billing and delivery address
- Payment information (processed securely through third-party providers)
Device Information (For Repairs)
When you bring a device for repair, we may collect:
- Device model and serial/IMEI number
- Description of the issue
- Repair history
- Password or access details (if voluntarily provided for testing purposes)
Website Usage Information
- IP address
- Browser type
- Pages visited
- Time spent on site
- Cookies and analytics data
2. How We Use Your Information
Your information may be used to:
- Process orders and payments
- Complete repairs and service requests
- Contact you regarding repairs or purchases
- Provide customer support
- Improve our website and services
- Send updates, promotions, or special offers (only if you opt in)
- Comply with legal obligations
We do not sell, rent, or trade your personal information to third parties.
3. Data Protection & Security
We take reasonable security measures to protect your personal information from:
- Unauthorized access
- Alteration
- Disclosure
- Loss or misuse
However, no method of online transmission or storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
4. Repair Data Disclaimer
Customers are strongly advised to back up all personal data before submitting a device for repair.
99 Degrees Trading is not responsible for data loss, including:
- Photos
- Contacts
- Messages
- Applications
- Business files
We may require temporary access to your device to test functionality after repair, but we do not intentionally access, copy, or store personal content.
5. Cookies & Website Tracking
Our website may use cookies and analytics tools to:
- Improve user experience
- Track website performance
- Understand customer behavior
You may disable cookies in your browser settings at any time.
6. Third-Party Services
We may use third-party providers for:
- Payment processing
- Website hosting
- Analytics
- Marketing services
These providers have their own privacy policies governing how they handle your data.
7. Your Rights
You have the right to:
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion of your personal data (subject to legal obligations)
- Opt out of marketing communications
To make a request, contact us using the details below.
8. Data Retention
We retain customer information only for as long as necessary to:
- Complete services
- Comply with tax and legal requirements
- Maintain business records
9. Contact Information
If you have questions about this Privacy Policy, you may contact:
99 Degrees Trading
Harry’s Plaza, Road Level
Princes Town, Trinidad and Tobago
Phone: 489-9334 / 773-8494
Email: [Insert Business Email]
10. Changes to This Policy
99 Degrees Trading reserves the right to update this Privacy Policy at any time. Updates will be posted on this page with a revised date.